St Helens Hall and Lodge

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement from this key question. We have combined the scores for this area with the scores based on the rating from the last inspection, which was good. Our rating for this key question remains good. We found that professionals, people, and their families, worked together and were all involved in assessing people’s needs and reviewing care. Specific risk assessments and guidance for staff were in place to ensure suitable care was provided and reviewed effectively.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

Families told us that staff do discuss their relative’s health needs with them and discuss any changes. Families had no concerns about the care that was provided to their relatives.

The registered manager told us that she ensures staff are supporting people in line with best practice via training programmes, holistic competencies, care plans and by following policies and procedures. She also discussed how families are involved in their relative’s care – care is reviewed monthly in consultation with family and other professionals.

Some staff have had training in line with best practice and skills for care. However other staff had training gaps in areas such as the care certificate, autism, epilepsy awareness and diabetes awareness. The manager was aware of this and was in the process of arranging dates for those staff. Specific risk assessments were in place for example, a diabetes risk management plan for one person provided an explanation of diabetes, the impact on that person and how this should be monitored by staff.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.