Catchers Care

Catchers Care is a domiciliary care agency that provides personal care to people in their own homes. At the time of our inspection there were 16 people using the service who had various health needs, including dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. When they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Risks to people had not always been identified or assessed in sufficient detail to provide information and guidance for staff or to mitigate risk. There was no evidence to show this lack of recording had a negative impact on the care and support people received. One person said, “As far as I’m concerned, it works and is well managed. The best thing is the reliability, knowing they always come”.

People spoke highly of the management team and felt the service was well run. One person said, “I would recommend this service to others because they are the tops. They are on time and they never let me down”.

People felt safe and supported by staff. A relative told us, “She has the same carers every day and gets a weekly rota which arrives either on Saturday or just before. It mostly remains the same, but if there are any changes, they always let me know”. People received support with their medicines as required by trained staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt staff were trained for their roles and one person told us, “I feel they know absolutely what they have to do and how to do it; I don’t have to tell them anything”. Where needed, staff supported people to access healthcare professionals and services.

People were looked after by kind and caring staff who knew them well. They were involved in all aspects of their care and their consent was obtained by staff. Referring to their carers, one person told us, “They’re lovely and kind, they can’t do enough. They will pick up things that I’ve dropped and can’t get to, they tease and chat, we have lots of laughs”.

Care was personalised and reflected people’s wishes and preferences, such as whether they wanted to be supported by male or female staff. People knew how to make a complaint and who to contact.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 December 2019. In July 2022, there was a change of legal entity and transfer of shares to the new provider; this is the first inspection.

Why we inspected

The service was inspected because it is a new service and had not yet been rated.

We have found evidence that the provider needs to make improvements. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Well Led section of this full report.

You can see what action we have asked the provider to take at the end of this full report.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified a breach in relation to records and the assessment, monitoring and mitigation of risks regarding the health, safety and welfare of people using the service.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.