We carried out a review of the data available to us about Yourlife (Colchester) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Colchester), you can give feedback on this service.
About the service
Your Life (Colchester) is a domiciliary care service that provides personal care and support to people living in Lancer House. People can also arrange personal care with external providers if preferred. The service supported two people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s care and support needs were met by staff who knew them well and enjoyed working with them. Staff had been safely recruited and had received training in safeguarding, protecting people from abuse. Staff knew how to recognise abuse and report concerns. Staff followed good practice
guidelines to prevent the spread of infection and gave people their medicines safely. There were systems in place to learn lessons when things went wrong.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Peoples communication needs had been assessed and recorded in their care plans. These detailed the persons preferred method of communication and aids or equipment.
People and their relatives were involved in their own care and support planning. This provided guidance for staff to enable them to provide the care and support people have agreed was appropriate to them. Staff promoted people’s independence and spent time getting to know people’s specific needs and wishes. People’s privacy and dignity was respected.
The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. No complaints or concerns had been reported before the inspection. People and their relatives told us, “If I had an issue, I feel I could speak to the registered manager and they would listen.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 13 December 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.