We carried out a review of the data available to us about Figtree House Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Figtree House Care Ltd, you can give feedback on this service.
Figtree House Care Ltd is a domiciliary care service registered to provide the regulated activity ‘personal care’ to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 56 people receiving personal care support from the service.
People’s experience of using this service and what we found
We received positive feedback from people using the service and relatives about the care and compassion showed by the care workers and registered manager. Feedback from staff was complimentary about the registered manager and how they felt supported in their role.
The service had systems in place which were designed to keep people safe from abuse and avoidable harm. Where incidents had happened, these were learned from and actions taken to reduce them happening in the future. The management team kept the support people received with their medicines under review, which meant any shortfalls could be addressed.
There were enough care workers to undertake visits and the registered manager advised they continuously recruited care workers. There were systems in place to undertake staff recruitment safely. Care workers were provided with training to meet people’s needs and their performance was monitored through feedback from people using the service, spot checks and supervision. Care workers were provided with personal protective equipment (PPE) to reduce the risks of cross infection and training in infection control.
Prior to using the service, people’s needs, and risks were assessed. People’s care plans included guidance for care workers on how people’s needs were to be met and any risks reduced. The care plans and risk assessments were kept under review and people’s views and preferences were listened to.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The management team worked with other professionals involved in people’s care and supported people to access health care professionals, where required. Where people required support with their dietary needs, this was included in their care plans.
The registered manager undertook a programme of audits in the service, which supported them to identify shortfalls and address them. The views of people, relatives and staff were sought and used to improve the service. There was a complaints procedure in place and complaints were responded to and addressed in line with the procedure.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 April 2018 and this is the first inspection.
Why we inspected
This inspection was undertaken as the service had not yet been inspected.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and telephone calls to engage with people using the service as part of this performance review and assessment.