We carried out a review of the data available to us about Southsea Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Southsea Court, you can give feedback on this service.
Southsea Court is an extra care housing service in the London Borough of Croydon. The service provides personal care and support to people living in their own flats, all located in a single, purpose-built building.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 12 people receiving personal care at the time of our inspection.
People’s experience of using this service and what we found
People spoke positively about the support they received from staff and the registered manager. They were protected from the risk of abuse by staff who had completed safeguarding training and knew to report any suspected abuse allegations. The provider followed safe recruitment practices. The service deployed enough staff on each shift to meet people’s needs. Risks to people had been assessed and guidelines were in place for staff on how to manage identified risks safely. People received the support they needed to manage their medicines safely. The provider followed safe infection control practices.
People’s needs were assessed before they started using the service. Their views and the details in their assessments had been used to develop their care plans. Care plans reflected their individual needs and preferences. The provider supported people to take part in activities in order to reduce the risk of social isolation. People were able to maintain the relationships which were important to them.
Staff sought consent from people when offering them support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were supported in their roles through an induction, training programme and regular supervision.
People were supported to maintain a balanced diet. They were able to access a range of healthcare services when needed in order to maintain good health. Staff worked with other agencies to ensure people received effective support. The provider had a complaint procedure in place and people expressed confidence that any complaints they raised would be addressed.
People and staff spoke positively about the culture of the service. The registered manager and staff understood the responsibilities of their roles. The provider had systems in place to monitor the quality and safety of the service which helped to drive service improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered by the current provider on 3 January 2020. The last rating for the service under the previous provider was good, published on 10 May 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.