Delamere Health Ltd

Updated 1 June 2022

Delamere Health provides residential alcohol and drug detoxification and rehabilitation. The detoxification process usually lasts up to seven days at the beginning of a 28-day rehabilitation programme. The rehabilitation programme focuses on building coping strategies, life skills, and reintegrating clients into the community.

The service is available to men and women aged over 18 years. The service can accept 23 clients at a time. The service is a private facility, so clients pay a fee to receive treatment and rehabilitation, under a contract between them and Delamere Health.

The service also provides an aftercare service to support clients who have been discharged from the residential programme.

The service is registered to provide the regulated activities:

• accommodation for persons who require treatment for substance misuse and
• treatment of disorder, disease or injury.

It was registered in March 2020 and has a registered manager.

Delamere Health has not been inspected before.

What people who use the service say

We spoke with six clients. All six client’s feedback was exceptionally positive.

Clients described staff as very caring and empathetic. Clients told us that staff were always available and friendly.

Clients described the quality of the environment as being very high, likening it to a 5-star hotel with comfortable en-suite bedrooms. Clients were also very complimentary about the food available in terms of the choice and quality of the meals provided.

Clients felt that the service provided person-centred care in the way that it offered choices and staff were open and receptive to suggestions from clients. Clients told us that the programme provided a variety of therapies and activities with clients having choices over which therapies and activities would be most beneficial to them. Clients told us that the support they received at Delamere Health promoted their long-term recovery from addiction.

Updated 1 June 2022

We rated the service as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The service had enough staff. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Feedback from clients was exceptionally positive. Staff were motivated to offer care that was kind and promoted people’s dignity.
• Client’s individual needs and preferences were considered as part of the delivery of tailored services.
• The service worked proactively to manage people’s addictions and the wider implications of long-standing addiction including considering the physical health and mental health impact.
• The service was well led, and the governance processes ensured that its procedures ran smoothly so that most issues were appropriately escalated and addressed.
• Managers quickly addressed minor issues we found on inspection including the orderliness of the clinic room, labelling equipment to show it had been calibrated and revising their complaints policy to reflect CQC’s role in individual complaints.

However:

• While staff had access to specialist training on an ad-hoc basis, some specialist training was not provided on a routine and regular basis to all relevant staff such as learning on physical health and the physical impact of detoxification.
• Most incidents showed that individual and organisational lessons had been learnt. The exception was relating to minor medicines errors where staff completed reflective practice, but the provider had not fully considered organisational learning or changes to prevent a reoccurrence of these type of minor incidents.

Updated 1 June 2022

We rated Delamere Health Ltd as good.

See the summary above for details