We carried out a review of the data available to us about Highlands Care Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Highlands Care Solutions, you can give feedback on this service.
Highlands Care Solutions Ltd is a home care service providing personal care to people in their own home. The service provides support to people with a range of personal care needs. At the time of our inspection there were 41 people using the service who received personal care services.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s feedback about the service was positive and they reported good outcomes from the support received. A typical comment was, “We are very happy with the service we get.”
The provider had processes in place to keep people safe and manage risks, including risks arising from the COVID-19 pandemic. There were sufficient staff to support people safely. There were processes to manage people's medicines, and to protect people from the risk of abuse or poor care.
People received care and support that was effective, based on detailed assessments and person-centred care plans. Staff had the necessary skills and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a caring way. The service focused on people's independence and dignity. People were respected as individuals with attention paid to equality, diversity and human rights. There were good relationships between people and their care workers.
People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. The provider responded positively to people’s feedback about the service.
The service people received was well led. The service focused on person-centred care and good outcomes for people. There were effective systems in place to manage the service, improve the quality of care people received, and support staff to deliver high quality care. The provider had an innovative vision of how technology could improve home care services.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 3 January 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.