We carried out a review of the data available to us about Lorne House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lorne House, you can give feedback on this service.
About the service
Lorne House is a residential care home providing personal care to 11 at the time of the inspection. The service can support up to 13.
People’s experience of using this service and what we found
Right Support
The service supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives. Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People were supported by staff to pursue their interests. People had a choice about their living environment and were able to personalise their rooms.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.
Right Culture
People and those important to them, including advocates, were involved in planning their care. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 December 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Recommendations
We recommend the provider reviews the processes in place for the administration of topical medicines such as creams and lotions.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
We found the following examples of good practice.
¿ People were supported to keep in touch with loved ones. This supported their well-being.
¿ Staff training in infection control and personal protective equipment (PPE) was up to date. Staff were observed wearing PPE correctly. Regular checks of staff practices were carried out
¿ Staff had completed training in Makaton and had completed on-line tutorials. This increased their communication skills with people where masks were a barrier to communication.
¿ Staff were compliant with testing for Covid-19.
¿ The home was clean throughout. Good cleaning regimes were in place.
¿ Risk assessments were in place for people and staff. Good support was in place for staff if they needed to be off work with Covid-19.
¿ Policies and procedures to support the risks of cross infection were in place.
Further information is in the detailed findings below.