Background to this inspection
Updated
16 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 27 January 2021 and was announced.
Updated
16 March 2021
South Carey provides care and accommodation for up to 23 people. The home specialises in the care of older people in a comfortable village environment. The home puts particular emphasis on listening to people’s views and maintaining their interests and mobility.
There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
At the last inspection the service was rated Good. At this inspection we found the service remained Good. The domain of caring was rated Outstanding at the last inspection. People continued to tell us how exceptionally kind staff were. We found further developments in the home had been made as a direct result of listening to people’s views. Staff did everything they could to ensure people felt cared for in the home.
People told us they felt safe in the home. They said they would be comfortable to discuss any worries or concerns with the registered manager. Staff said they knew how to report any concerns and were confident the manager would take appropriate action. People were supported by sufficient staff. Staff worked as a team to cover any shortfalls in staff numbers.
Staff began work in the home after a robust recruitment process and a thorough induction. Staff were trained to meet people’s individual needs. Staff competency was monitored on an annual basis to ensure staff were able to care for people with skill and knowledge.
People received care and support that was personalised and respected their wishes and preferences. People were able to make choices about all aspects of daily living and were encouraged to maintain their independence.
People were offered a choice of food that was wholesome and appetising. People were pleased with the standard of food provided.
People confirmed their health care needs were met in the home. If they were unwell they received prompt attention from their GP and good care from staff. People were supported to attend hospital or clinic appointments. At the end of their lives people received effective and compassionate care from a team of health professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
The registered manager and deputy were experienced and knowledgeable about the people living in the home and the care and support they needed. They worked well together and with other health care professionals and maintained good care standards tailored to each person.The registered manager told us “Every person is different. There is always room to improve things for that individual. I want people to be as fulfilled as they can be while they are here.”
Further information is in the detailed findings below