We carried out a review of the data available to us about Allied Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Allied Care Ltd, you can give feedback on this service.
Allied Care Ltd provides care and support to people living in a number of 'supported living' settings, including houses and flats, so that they can live as independently as possible. At the time of our inspection, they were providing personal care to 33 people in seven houses across Plymouth, Chippenham and Didcot.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe and comfortable when staff were supporting them. People knew who to speak with if they had any concerns. The provider worked with the local authority safeguarding team to ensure people remained safe. People were kept safe as potential risk had been assessed and managed. Infection control procedures were robust and staff had taken additional measures to protect people from infection control risks associated with COVID-19.
People's needs were met by staff who had received regular training and support. People, relatives and health professionals spoke very positively about staff’s skills. A relative said, “The staff are so well trained they are brilliant.” People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People were treated with dignity and respect in a way that valued them as individuals. Relatives and professionals described the service as person-centred. People were supported to be as independent as possible and there was a strong focus on promoting social inclusion. People were encouraged to lead full lives. There was a positive, open and inclusive culture.
People were supported to develop personalised and detailed plans with information about their needs, preferences and goals. These were routinely reviewed with the involvement of the person and relevant stakeholders where appropriate. Staff knew people well and were able to quickly identify people's changing needs. People had access to health and social care professionals. People were supported to participate in a range of social, volunteering and work activities.
People benefited from a provider who placed an emphasis on delivering a high quality service. Effective quality assurance and governance systems were in place to assess, monitor and improve the quality and safety of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/01/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.