CP Medical Clinic

Updated 5 August 2022

CP Medical Clinic is a private doctor's consultation service for adults and children in the Royal Borough of Kensington and Chelsea. They offer a range of medical treatments which includes cannabis-based products (CBPMs) for medicinal use which are prescribed by experienced medical staff working within the latest Governmental guidelines. The provider is registered with the Care Quality Commission to carry on the regulated activities of treatment of disease and Disorder and Diagnostic and screening procedures.

The opening hours are 9am to 6pm Monday to Saturday and 12pm – 3pm on a Sunday. The staff team is made up of medical doctors and consultants, a receptionist and two administrators.

How we inspected this service

We reviewed information sent to us by the provider remotely prior to attending the site to reduce the time spent on site in line with our Covid- 19 inspecting guidance. We spoke with the registered manager, nominated individual, clinical director, a consultant and administration staff. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation related to the management of the service. We reviewed patient feedback provided to a third party.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 5 August 2022

This service is rated as Good overall. This is the providers first rated inspection.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at CP Medical Clinic as part of our inspection programme. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The managing partner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

CP Medical Clinic provides private medical services in the Royal Borough of Kensington and Chelsea. They offer treatments that include Cannabis-based products for medicinal use (CBPMs) which are prescribed by experienced medical staff working within the latest Governmental guidelines.

Our key findings were:

• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• The provider had systems in place to protect people from avoidable harm and abuse.

• There was a clear vision to provide a safe, personalised, high quality service.

• All staff we spoke to felt valued by the leaders and said there was a high level of staff support and engagement.

• Patients could access care and treatment from the service within an appropriate timescale for their needs.

• The service had a business development strategy that effectively monitored the service provided to assure safety and patient satisfaction.

• There was a strong focus on continuous learning and improvement.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care