24 November 2022
During a routine inspection
Hutton Manor Care Home is a residential care home providing personal care for to up to 86 people. The service provides support to older and younger people, people living with dementia, people with sensory and physical disabilities and other health related support and care needs. Hutton Manor Care Home accommodates people across three separate floors. The first floor area specialises in providing care to people living with dementia. At the time of our inspection there were 64 people using the service.
People’s experience of using this service and what we found
Care plans were person centred and detailed. Whilst records showed they were reviewed; they were not always accurate and not updated in all areas. There were inconsistencies in some care plans and we were not assured preadmission assessment were used to develop them. Risk assessments were insufficiently detailed to guide staff on how to keep people safe. We were not always assured people had been involved in the development of care plans and risk assessments. However, people told us they felt safe.
We saw evidence and staff told us they had induction and training to enable them to do the job. The necessary consent and assessments were not always carried out where people’s liberties had been deprived.
People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
We saw evidence of the provider’s planning of person centred, care and support. We saw evidence of regular audits to ensure the quality and safety of the service. However, audits did not appear to have highlighted and address inconsistencies we found.
One person had detailed cultural and communication care plans. However, we were not assured staff ensured the person had social stimulation and mitigated isolation. We have made a recommendation the provider consider current guidance on person centred care and take action to update their practice accordingly.
We saw many examples of staff being kind and thoughtful with people. Staff promoted peoples’ independence in a number of ways. People and relatives told us staff were caring and respectful. One person told us, “The staff are respectful and exceptionally kind to me.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 January 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.