We carried out a review of the data available to us about Abbotts Court Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Abbotts Court Care Home, you can give feedback on this service.
Abbotts Court Care Home is a residential care home providing accommodation and personal care for up to 47 older people, some of whom were living with a dementia or mental health condition. The home is purpose-built and accommodation provided across three floors. 45 people were using the service when we inspected.
People’s experience of using this service and what we found
People were happy at the service and spoke positively about the care they received. Relatives praised staff for the support they provided.
Risks to people were effectively assessed and monitored. Medicines were managed safely. Staffing levels were monitored to ensure people were supported safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.
Staff received regular training, supervision and appraisal. People received effective support with eating and drinking. Staff worked well with external professionals to ensure people received the support they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
People received personalised support based on their assessed needs and preferences. A range of activities took place and people were supported to maintain their relationships and interests. The provider had a complaints procedure in place.
The registered manager and provider maintained good governance systems. Feedback was regularly sought and acted on. People, relatives and staff spoke positively about the culture and values of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 January 2020 and this is the first inspection.
The last rating for the service under the previous provider was good, published on 31 October 2017.
Why we inspected
The inspection was prompted in part due to concerns received about the number of falls and other incidents occurring at the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
¿ The provider and the registered manager had put robust plans in place which ensured people admitted to the service with COVID19 were able to be cared for.
¿ The provider and the registered manager had made changes to the environment so people who were discharged from hospital could enter the home separately. They had arranged the home into zones to avoid cross-contamination.
¿ Infection control policies and procedures were in place. Staff had been given areas of the home specifically to change their PPE. Information was displayed throughout the home to remind staff how to prevent the spread of infection.
¿ Suitable arrangements were in place to support relatives visitors to the home. Visitors on entering the home were provided with PPE and had their temperature taken. Hand sanitiser was available.
¿ We were assured that this service met good infection prevention and control guidelines as a designated care setting.
Further information is in the detailed findings below.