Guardian Angel Carers Worthing

Guardian Angel Carers Worthing is a domiciliary care agency providing support and personal care to people in their own homes. At the time of our inspection the service was providing personal care to 64 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt fully involved in their assessments of risks and needs. People’s individual preferences and particular routines were supported by staff who were person centred. People told us staff across the service were caring, kind and respectful.

People experienced care from staff they felt were knowledgeable about their needs and histories. People’s choices for how they wanted daily tasks and needs to be supported were clearly communicated in care plans. Staff were trained and supported to learn and demonstrate the right skills for care and support. People saw new staff being supported by experienced staff and this gave them confidence about continuity of their care.

People and their relatives experienced care which was provided in an individual way according to their expressed wishes and staff valued people’s differences. The service was responsive to changes and developments in the type of support and level of people needed. People’s needs were promptly reviewed and changes were put in place quickly to reduce risks.

There was a strong management team who were approachable and responsive to staff and people who used the service. Managers had good oversight of how care was provided, they followed up concerns and promoted improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22/01/2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service had been registered with us but not rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.