Trinity Medical Services

Updated 21 July 2022

Trinity Medical Services Ltd is an independent ambulance provider based in Bradford, West Yorkshire. It provides non-emergency patient transport services to local NHS acute trusts to support patient discharges and intra-hospital transfers.

The provider had transported a total of 1827 patients allocated from the local NHS acute trust since commencing work approximately six months ago, along with a further 104 patients since March 2022 via the local NHS ambulance trust.

The service also provided services in the event medical sector which are currently not regulated by CQC.

The provider is registered to carry out the following regulated activities:

• Transport services, triage and medical advice provided remotely
• Treatment of disease, disorder or injury

The provider has had the same registered manager in post since registration in 2019.

We completed a planned comprehensive inspection over one day. This was the first inspection of the service since registration.

Updated 21 July 2022

• We have not inspected this service before. We rated it as good because:
• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, and the service generally met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Despite the premises appearing to be visibly clean, there were no formal daily or weekly cleaning records in place.
• Although waste accumulated on vehicles during patient transport jobs was appropriately separated and collected, there were no waste bins fitted in the rear for safe storage.
• Key performance indicators were not consistently monitored for work undertaken with all third party services.

Updated 21 July 2022

We have not inspected this service before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment, and the service generally met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Despite the premises appearing to be visibly clean, there were no formal daily or weekly cleaning records in place.
• Although waste accumulated on vehicles during patient transport jobs was appropriately separated and collected, there were no waste bins fitted in the rear for safe storage.
• Key performance indicators were not consistently monitored for work undertaken with all third party services.