We carried out a review of the data available to us about Ddee Consulting UK Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ddee Consulting UK Limited, you can give feedback on this service.
Mendip Court is a domiciliary care agency which provides personal care to people in their own homes. At the time of the inspection the agency was supporting nine people.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy with the care they received and the staff who supported them to remain independent in their own homes.
People received their care safely from staff who knew how to recognise and report any concerns. Risk assessments were carried out to minimise risks to people and staff.
People were cared for by staff who had undergone a thorough recruitment process. Staff had undertaken basic induction training to make sure they could care for people safely.
People had their needs assessed before they began to use the service. From these assessments care plans were developed to give staff the information they needed to provide effective care. People told us they were happy with their care and continued to make choices.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who were kind and respectful. People were visited by small teams of staff who they were able to build comfortable relationships with.
People knew how to raise concerns and said they would be confident to do so. Where people had raised issues with the registered manager they had been investigated and resolved to the satisfaction of all parties.
The service was well led by a registered manager who was committed to providing person centred care. People could be confident that quality was monitored, lessons were learnt when things went wrong, and there was an emphasis on continued improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 January 2020. They moved to their current location on 16 November 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.