We carried out a review of the data available to us about Kay Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kay Healthcare Limited, you can give feedback on this service.
Kay Healthcare Limited is a domiciliary care service, providing personal care to people living in West Berkshire, Bracknell Forest and adjacent areas.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. On the day of the site visit, two people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People experienced safe care and were protected from avoidable harm by trusted staff who had been safely recruited. Staff had completed safeguarding training and knew how to recognise and report abuse. Risks to people were effectively identified, assessed and managed safely. There were enough staff deployed, with the right mix of skills to deliver care and support to meet people’s needs. People received their medicines safely from staff, in accordance with recognised guidance. Staff delivered care in accordance with their training to protect people from the spread of infections.
Staff assessed all aspects of people’s physical, emotional and social needs and ensured these were met to achieve good outcomes for them. Staff were effectively supported to develop and maintain the required skills and knowledge to support people. Staff emphasised the importance of eating and drinking well and reflected best practice in how they supported people to maintain a healthy balanced diet. Staff worked effectively with healthcare professionals to make sure care and treatment met people’s changing needs.
Staff developed caring relationships with people, whom they treated with kindness and compassion in their day-to-day care. People were supported to make decisions about their care and these choices were respected by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interest; the policies and systems in the service supported this practice. People's privacy, dignity and independence were respected and promoted.
People experienced person-centred care, which reflected their needs and achieved good outcomes. People received information in a way they could understand and process, allowing for any impairment. People knew how to make complaints and were confident the management team would listen and address their concerns. The service worked closely with healthcare professionals and sensitively explored and respected people’s end of life care wishes.
The management team led by example and promoted a strong caring, person-centred culture where people and staff felt valued. The registered manager understood their responsibilities to inform people when things went wrong and the importance of conducting thorough investigations to identify lessons learnt to prevent reoccurrences. There were robust measures to monitor quality, safety and the experience of people within the service. Quality assurance was embedded within the culture and running of the service, to drive continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration and when the service had begun to provide care to people.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.