We carried out a review of the data available to us about FirstCare-Warwickshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FirstCare-Warwickshire, you can give feedback on this service.
FirstCare-Warwickshire is a care agency providing personal care and support to people living in their own homes. At the time of the inspection the service was providing personal care to 29 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe and trusted staff. Risks to people’s health and safety were assessed and staff knew how to support people to keep them safe. Medication was administered safely. Carers had received training to recognise and report signs of abuse.
Safe recruitment processes were in place and staff received a thorough induction to familiarise themselves with the expectations of the role and the values of the service. They received good quality training and supervision to help them acquire the skills and knowledge to fulfil their role and responsibilities.
People told us staff were caring and knew their needs and preferences well. People were treated with dignity and respect and their independence was promoted and encouraged by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs were assessed before the service provided them with care or support. Care plans were developed from these assessments and gave guidance to staff about people’s needs and preferences. People and their relatives, where appropriate, were involved in this process.
The service had failed to notify CQC of incidents in line with legislation. Once highlighted to the manager, these notifications were submitted immediately. The registered manager was open and transparent and promoted a person-centred culture within the service. Systems and processes were in place to monitor the quality of the service, and to seek the views of the people who used it. However, these processes had not identified the issues highlighted by inspectors during this inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20/01/2020 and this is the first inspection.
Why we inspected
This was a planned inspection as the service was unrated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.