Real PCS Warwickshire

REAL PCS is a domiciliary care agency. People had individual packages of care which ranged from 24 hour supported living to shorter care calls to people in their own homes. At the time of this inspection, REAL PCS supported ten people with personal care. This included younger and older adults who required support due to learning disabilities, autism or older age. Other services were offered to people by the provider such as help with shopping and cleaning, but these are not regulated activities and therefore we did not look at these.

People’s experience of using this service and what we found

Relatives felt their loved one was safe with staff supporting them in their own homes. Staff had been trained to protect people from the risks of abuse and understood how to keep people safe and embraced team working to reduce potential risks to people.

Staff had a caring attitude toward people they supported and consistent staff teams ensured consistency of care was given.

People, and their relatives, were placed at the heart of the service and were involved in choosing their care and support. People and their relatives were involved in initial assessments which took place before packages of care commenced. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider’s policies and systems supported this practice.

People received kind, responsive person-centred care from staff who were well trained, motivated and supported by a director who led the staff team to provide the best care they could. People using the service benefited from a well led service. Partnership working enabled people to maintain their wellbeing.

Quality monitoring systems and processes were in place to enable the director to have oversight of the quality of the care and support given to people.

Rating at last inspection: This was the first time the service had been inspected. At this inspection we have rated the service as Good in all areas.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Why we inspected

This was a planned first inspection since registration with us in January 2020.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.