Sovereignty Care Ltd

Unit 214-2-8 Fountayne Rd is a domiciliary care service providing personal care to adults living in their own homes. The service provides support to people with dementia, a learning disabilities or autistic spectrum disorder, mental health needs, older people, physical disability, sensory impairment and younger adults. At the time of our inspection the service was providing care to 1 person.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were three people receiving a personal care service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People’s experience of using this service and what we found

Right support

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People lived at home with family members who told us their relative was safe with care staff.

People had their risks assessed to reduce the risk of potential harm to them. Risks were not always fully assessed. We have made a recommendation in relation to risk assessments. Recruitment checks were carried out to ensure staff employed were safe to work with people. Systems were in place to report and learn from any incidents where restrictive practices were used.

People were cared for and supported by staff who were suitably trained and supported to effectively perform their roles and responsibilities.

Right care

Care was person-centred and promoted people’s dignity, privacy and human rights. People were safeguarded from the risk of abuse as staff knew how to report concerns should they suspect or witness abuse. Relatives told us staff were kind and caring towards their relative and treated them with dignity and respect. Relatives confirmed that they were included in decision making about their relative’s care. People were supported to maintain their privacy, dignity and independence by a staff who knew them well.

People had their communication needs met and information was shared in a way that could be understood.

Right culture

The ethos, values, attitudes and behaviours of management and care staff promoted a service which was inclusive, empowered and encouraged good outcomes for people who used the service. Relatives spoke positively of the service. Managers ensured that staff had relevant training and supervision. Systems were in place to obtain feedback on the service and monitor the quality of the service. Audits were not always effective in ensuring records were consistent and detailed. We have made a recommendation in relation to effective auditing and recording of information.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16/09/2021 and this is the first inspection.

Why we inspected

This was a planned inspection based on the service no longer being dormant after becoming active in January 2022.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.