Benton House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were kind and caring in their support of people in Benton House. People were supported to maintain their independence, make choices and remain in control of their care and support. Staff took time to get to know people and used this knowledge to maintain and support people’s independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff were caring and attentive to people. They supported people to maintain their independence, choice and control. During lunch staff engaged people in meaningful conversations about things that interested them. People were observed to have visitors over lunchtime. Visitors are encouraged and supported at any time of the day. Staff were very observant and intervened with support if it was required. The use of such things as plate guards, enabled people to eat independently. Due to people's cognitive decline some were unable to make choices but we observed that staff still sought consent and agreement before supporting them.

Staff told us they encouraged and supported families to hold and attend special events within the home for people’s birthdays and anniversaries and at special times of the year like Christmas and Easter. Families were encouraged to take people out on trips or visit and staff take people out to the local pub, cafes and community centres in small groups that were staffed on a 1-1 basis.

Care plans evidenced that staff were caring and treated people as individuals. Benton House had an ‘open door’ policy for visitors so that they could visit their loved ones at any time.

We spoke to 9 people who lived at Benton House and 4 family members who were visiting relatives on the day of inspection. People engaged very positively which gave an insight to their happiness and satisfaction with their care. Family members were knowledgeable about the needs of their loved ones and spoke freely about the service they received. People we spoke with indicated they felt safe and were well cared for. People appeared to be relaxed and comfortable with all staff members. It was evident that staff were knowledgeable about each person and treated them as individuals. One person was tearful and said they felt depressed. A member of staff passing by noticed this and knelt quietly beside them. The person then rested their head on the shoulder of the staff member and became settled immediately. The staff member knew what was upsetting the person and gently engaged them in a reassuring conversation. Relatives told us that staff were very attentive and never walked past people's room without checking on their loved one. "Even when we are here, they still pop their heads around the door to make sure things are ok.” This was also observed when visitors were not present. Family members we spoke with all felt that their loved ones were treated as individuals. One person said, ”I really feel that they want to get to know my loved one. It’s early days but I can already see them listening to him and making time for him.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.