Spectra Care Ltd

Spectra Care Ltd is a supported living service which is registered to provide personal care. The service can support up to six people. At the time of the inspection, they were supporting three people, all of whom were receiving personal care. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence, and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. The supported living service had been developed and designed in line with values that underpin the principles of Registering the Right support, right care, right culture. This enabled people who used the service to live as full a life as possible and achieve the best possible outcomes.

Staff understood what abuse was and knew how to report it. Risks to people’s individual health and wellbeing were identified and care was planned to minimise the risks. The provider had effective recruitment and selection processes in place. There were enough staff to meet people’s needs. People received support with their medicines which were managed safely. There were systems in place for the monitoring and prevention of infection.

Systems were in place to assess people’s needs before they started to use the service. Staff received regular supervision to monitor their performance and development needs. People were supported to maintain good health and to access healthcare services when they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements.

There was a positive relationship between people and the staff who supported them. People received their health support in a kind and compassionate way from a staff team that knew them well and were familiar with their needs. Confidentiality of people’s personal information was maintained. People’s privacy and dignity was respected and people were supported to maintain relationships with their relatives.

People received care and support when they needed it. Staff completed assessments of needs and developed care plans so that people received appropriate support. There was a complaints procedure which people and their relatives could use if they had a concern.

Relatives and staff spoke positively about the management of the service. There were clear lines of responsibility and accountability within the management structure of the service. Effective systems were in place to quality assure the services provided, manage risks and drive improvement. The management team had good links with a number of health and social care professionals and this helped to ensure people’s needs were fully met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 January 2020 and this is the first inspection.

Why we inspected

This was a planned inspection because the service had not been previously rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.