Caremark Elmbridge

Caremark Elmbridge is a domiciliary care service providing personal care to 24 people in their homes at the time of the inspection. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported well by caring, well trained staff that had been subject to a thorough recruitment and induction process. Care plans were person-centred for staff to know each person on an individual level.

People were supported by staff in a safe way and risks were well assessed, managed and monitored. Staff kept people safe from the risk of abuse and supported people with medicines when required.

Staff supported people to access healthcare professionals when they needed them and worked alongside social care professionals to ensure a joined up approach to people’s care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff felt confident to raise any concerns or suggestions to the management team. Evidence was seen of action being taken in response to improve the care of people being supported by the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 31/01/2020 and this is the first inspection.

Why we inspected

This was a planned inspection so CQC could officially rate the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.