Background to this inspection
Updated
28 February 2023
Inspection team
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was undertaken by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in in their own homes.
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 2 days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
The inspection was informed by other information we had received from and about the service. This included feedback from the local authority. We used information gathered as part of monitoring activity that took place in August 2022 to help plan the inspection and inform our judgements. We used all this information to plan our inspection.
During the inspection
Inspection activity started on 2 February 2023 and ended on 12 February 2023. We visited the location’s office on 2 February 2023.
We looked at 3 people’s care records to check that the care they received matched the information in their records. We reviewed 2 staff files to see how staff were recruited and looked at training records. We looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement. We received feedback from 2 people’s representatives about their views of the service. We also received feedback from 3 staff that worked at the service and the registered manager.
Updated
28 February 2023
About the service
Derby Homecare by Kareplus is a domiciliary care agency. The service provides personal care to people living in their own homes in Derby City and surrounding areas. At the time of our inspection there were 13 people using the service.
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. At the time of the inspection, 8 people were receiving personal care support.
People’s experience of using this service and what we found
Derby Homecare by Kareplus provides a caring and responsive service. People’s relatives were complimentary and said they would recommend the service to others. There were several examples of where staff and the registered manager had gone the extra mile to ensure people received a tailor-made service. People’s relatives told us care staff were caring and respectful. People were enabled to lead their best lives, as independently as possible.
The registered manager and staff worked in partnership with people, their relatives and other professionals to achieve person-centred care and good outcomes for people. Staff felt supported and valued in their role by the management team and there were enough staff appropriately recruited and employed to meet people's needs.
People received support from trained staff who knew how to protect them from abuse. Staff knew the procedure to follow to report concerns. People told us they felt safe with the staff as they were friendly and caring towards them.
Systems and processes were in place to maintain people’s safety and the support they required was assessed and monitored on an ongoing basis. People were supported by trained staff to take their medicines and when needed access health care professionals to support their well-being.
People were protected from catching infections, as staff worked within the provider's policy and procedure for infection prevention and control and followed current government guidance related to COVID-19.
People were supported to provide feedback on the quality of the care they received. The provider monitored the service on an ongoing basis to drive improvement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
This service was registered with us on 19 February 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.