We carried out a review of the data available to us about PSA Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about PSA Home Care Ltd, you can give feedback on this service.
PSA Home Care Ltd is a domiciliary care service providing personal care to adults living in their own home. At the time of the inspection, only one person was using the service. The service provided support for mainly older people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback from the relative we spoke with was positive. They told us staff were very supportive and caring.
The person received safe care and support from PSA Home Care Ltd. Staff knew what their responsibilities were in relation to keeping the person safe from the risk of abuse. The provider followed safe recruitment practices.
Care plans contained detailed risk assessments. These mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to the person and staff.
The person’s needs were assessed prior to receiving support including their protected characteristics under the Equalities Act.
Robust recruitment processes were in place. This ensured suitable staff were working with people. Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained. Staff said, “I completed an induction before starting. I did other trainings too.”
Staff were caring and always respected, protected the person’s dignity and independence. Staff gave the person choices in their care daily.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, staff had the information they needed to support the person to make choices. Staff knew people had the right to make unwise decisions.
The service had a system in place to assess, monitor and improve the quality and safety of the services provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 5 February 2020 and this is the first inspection.
The last rating for the service under the previous provider was Good, published on 23 July 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.