Updated 23 November 2022
The Inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was completed by two inspectors and an Expert by Experience on the first day and one inspector on the second day. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Kensington residential care is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Kensington residential care is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection here was not a registered manager in post. A manager was in post and had started the process to be registered with the CQC.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority safeguarding team and quality assurance team. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
During the inspection
We spoke with six people who used the service and nine relatives about the experience of care provided. We spoke with 13 staff, including kitchen staff, domestic staff, senior care staff, care assistants and the management team.
We reviewed four care plans and various records relating to the health and safety of the building. We reviewed two staff files looking at their recruitment, supervision and training. We reviewed the provider’s policies and procedures.
After the inspection
We carried out telephone interviews with two staff. We continued to seek clarification from the provider to corroborate evidence found. We looked at more audits and reports.