Archived: THMG Bristol Clinic

Updated 21 December 2021

THMG Bristol Clinic is operated by LCHMG Limited, 34 Harborne Road, Edgbaston, Birmingham, B15 3AA. The provider has 12 clinics registered with the CQC in England. A link to the clinic’s website is below:

www.harleymedical.co.uk

In November 2019, The Harley Medical Group was acquired by Sk:n Clinics (who, in turn are operated by Lasercare Clinics (Harrogate) Limited). They moved into the clinic in Thomas Lennard House, 2 Whiteladies Road, Bristol with many of the facilities and staff being shared with another registered location operating out of the same building under a different registered provider.

This clinic first registered with the CQC in March 2020 and is registered to treat patients aged 18 and over. The services offered include those that fall under registration such as minor skin and surgical procedures.

The clinic is located next to The Victoria Rooms at the bottom of Whiteladies Road. There is limited parking outside the location, which is pay and display and on street parking is available nearby.

The clinic is open five days a week; Tuesday, Wednesday and Thursday between 9am and 8pm, and Friday and Saturday between 9am and 5pm.

Facilities on the ground floor include the reception/waiting area, two second floor treatment rooms (one of which is used for regulated activities), staff kitchen area, and an office.

How we inspected this service

Before the inspection, we asked the provider to send us some information, which was reviewed prior to the inspection day. We also reviewed information held by the CQC on our internal systems.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 December 2021

This service is rated as Good overall. This service was registered by the CQC on 2 March 2020 and this is the first time since then that it has been inspected and rated.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at THMG Bristol Clinic on 23 September 2021 as part of our inspection programme.

THMG Bristol Clinic is registered under the Health and Social Care Act 2008 to provide the following regulated activities:

• Diagnostic and screening procedures.
• Surgical procedures.
• Treatment of disease, disorder or injury.

This service provides independent dermatology services, offering a mix of regulated skin treatments as well as other non-regulated aesthetic treatments. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We only inspected and reported on the services which are within the scope of registration with the CQC.

The clinic manager is the registered manager and there is another registered manager who visits the clinic several times per month and is always available for advice or support if needed. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Due to the current pandemic we were unable to obtain comments from patients via our normal process of asking the provider to place comment cards within the service location. However, we saw from internal surveys and reviews on social media that patients were consistently positive about the service, describing staff as professional, kind, polite, non-judgemental and caring. Patients also commented on the clinic being well maintained and clean. We did not speak with patients on the day, as there were none attending for regulated activities.

Our key findings were:

• The service had safety systems and processes in place to keep people safe. There were systems to identify, monitor and manage risks and to learn from incidents.
• There were regular reviews of the effectiveness of treatments, services, and procedures to ensure care and treatment was delivered in line with evidence-based guidelines.
• Staff treated patients with compassion, respect and kindness and involved them in decisions about their care.
• There was a clear strategy and vision for the service. The leadership and governance arrangements promoted good quality care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care