THMG Northampton Clinic

Updated 20 April 2022

THMG Northampton Clinic is operated by LCHMG Limited. The clinic is based in the centre of Northampton and is one of 12 locations nationally within the group. As part of this inspection we only visited THMG Northampton Clinic. Facilities include two clinic rooms, a reception area and an office.

The clinic provides consultations for cosmetic surgery for adults only. It does not provide services for children. Surgical procedures are carried out at hospitals in Birmingham or London. The clinic offers consultations and pre and post-operative assessments and care. Blood tests and other screening tests are carried out at the clinic if relevant to a client’s pre-operative or post-operative care.

Two consultants work at the clinic under practising privileges. There is a clinic manager, nurses, patient coordinator, receptionist and housekeeper.

The clinic is registered to provide the following regulated activities:

• Surgical procedures.

• Treatment of disease, disorder or injury.

• Diagnostic and screening procedures.

Clinic opening hours are:

Monday 10am - 6pm

Tuesday 9am - 8pm

Wednesday 9am - 6pm

Thursday 11am - 7pm

Friday 9am - 5pm

Saturday 9am - 5pm

Sunday Closed

Updated 20 April 2022

We carried out an announced comprehensive inspection at THMG Northampton Clinic on 1 March 2022.

This was the clinic’s first inspection since it registered with the CQC under the current provider in March 2020.

We based our judgement of the quality of care at this service on a combination of:

• What we found when we inspected.

• Information from our ongoing monitoring of data about services.

• Information from the provider, patients, the public and other organisations.

How we carried out the inspection:

During the inspection, we visited all areas of the service. We spoke with the manager, a nurse and a patient advisor. We also reviewed comments from patients collected by the service. We reviewed five sets of patient records.

We have rated this service as Good overall.

We found that:

• The service had good systems to ensure patients received safe and effective care and treatment.
• There was an effective system to identify and safeguard people from abuse.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect. Patient feedback received by the service supported this.
• Patients could access care and treatment within their preferred timescales.
• Staff in lead roles were visible and approachable. Staff expressed positive views on their working relationships with managers.
• There was a strong focus on continuous learning and improvement.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care