We carried out a review of the data available to us about Quality Lifestyle Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality Lifestyle Ltd, you can give feedback on this service.
About the service
Quality Lifestyle Ltd is a community-based care service providing personal care to people in their own homes. At the time of the inspection five people were receiving support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. At the time of the inspection two people were in receipt of this regulated activity.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care and right culture.
Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff that had the skills and knowledge to meet people’s needs and keep them safe. Staff supported people to make choices in all aspects of their daily lives and people’s independence was promoted. People’s care records contained meaningful goals and outcomes.
Right Care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff knew people well and understood people’s individual needs. Staff received the training they needed to provide people with the right care and support. Staff understood how to protect people from avoidable harm or abuse. People’s care records reflected their needs, care and support.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. Staff supported people in a positive and respectful way, supporting them to achieve their goals. People received care tailored to their individual needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 February 2020 and this is the first inspection.
The last rating for the service at the previous premises was good. Published on 26 March 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.