YourLife (Kenilworth)

Updated 3 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one adult social care inspector.

Service and service type:

YourLife (Kenilworth) is registered as a domiciliary care service. It provides personal care to older people living in their own apartments within Wilton Court in Kenilworth.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 24 hours' notice of the inspection site visit so the registered manager would be available. We also wanted to visit people in their own homes and we needed support from the registered manager to arrange this. The inspection was completed on 16 April 2019.

What we did:

Prior to the inspection we looked at the Provider Information Return (PIR). This is information we require registered providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at notifications. Notifications tell us about important events that have occurred at the service, which the provider is required to send to us by law such as safeguarding concerns, deaths and serious injuries.

During the inspection we spoke with three people and one relative to ask their opinions about the care they received. We spoke with the registered manager, the area manager, a duty manager and two support workers.

We reviewed three people's support plans, including medicines records, two staff recruitment records, records of accidents, incidents and the provider's quality assurance checks.

Updated 3 May 2019

About the service:

YourLife (Kenilworth) is registered as a domiciliary care agency which provides personal care to people in their own homes. YourLife (Kenilworth) provides care and support to people who live at Wilton Court assisted living apartments. At the time of our inspection eight people who lived at Wilton Court were being supported with personal care.

People's experience of using this service:

•People were closely involved in the development of their individual support plans and met with senior staff on a regular basis to discuss and agree any changes.

•People received support from a consistent staff team who knew them well and arrived at the times agreed within their package of care. Staff used their knowledge of people to provide them with flexible, responsive support.

•Staff understood their responsibilities to safeguard people from avoidable harm. The registered manager assessed any potential risks to people and staff and put preventive measures in place to address them.

•Staff received regular training and followed good practice in respect of managing people’s medicines and infection control.

•Staff were aware of people’s rights under the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People described a kind and caring staff team who were respectful of their privacy and dignity and promoted their independence. Staff spoke about people with sensitivity and had a non-discriminatory approach to people’s diversity and lifestyle choices.

•Staff were aware of people’s health and wellbeing and, where necessary, supported them to eat and drink well.

•There were processes in place to share information so staff had the most up to date details to respond to any changes in people’s needs.

•The registered manager arranged regular social events to enhance people’s lives and prevent them from becoming socially isolated or lonely.

•The registered manager promoted a culture that was person-centred and inclusive. The people and staff we spoke with us told us how highly they thought of the registered manager who they described as approachable, visible, respectful and caring.

•Staff were motivated to provide the best care because they were part of a supportive team and felt valued within their role.

•The provider had systems in place to gather people’s feedback about the service and monitor the quality of the care provided.

Rating at last inspection:

Good (report published December 2016)

Why we inspected:

This was a planned inspection to confirm that the service remained good.

Follow up:

We plan to continue to inspect the service in line with our inspection programme for services rated good. Until then we will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk