- Care home
Kings Court
Report from 22 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 3 December 2024. This assessment was brought forward to complete the responsive key question. The service is a residential care home providing support to older people living with dementia, frailty or physical disabilities. Kings Court was a safe and happy home with confident, calm and caring staff. The home was clean and well organised. Policies and procedures ensured staff understood their roles and responsibilities. Care was carried out by trained staff, who supported people to be as independent as possible. People had safe, well managed care, with clear, detailed care plans and risk assessments. Other healthcare professionals were involved in care planning when necessary. The registered manager told us people and families were involved in creating the care plans. There were staff available to assist people who needed it. Staff told us they were happy working at the home. A lounge on the first floor had been rearranged to allow more space and people were asked if they wished to take part in activities when they occurred on the ground floor.
People's experience of this service
People were happy at Kings Court and told us staff were kind and helpful. We saw people eating breakfast and taking part in activities. Staff knew people well and there was friendly communication. The home had a positive and lively atmosphere. People were happy to talk to us and told us about the food at the home, and how they enjoyed the cooked breakfasts. Some people were living with dementia, and the activities coordinator ensured everyone could take part in activities. Staff included everyone in appropriate conversation and people were helped to manage their food and hot drinks safely.