10 December 2021
During a routine inspection
Caremark Barnet is a domiciliary care service that provides personal care to adults with a range of support needs including people living with dementia. At the time of the inspection the service was providing personal care to seven people living in their own homes in the local community.
People’s experience of using this service and what we found
People and their relatives spoke positively of the service and told us they felt safe with the staff that supported them.
The provider had systems in place to assess risks to people before undertaking their care and support. However, we found examples where risks to people’s health had not been fully documented within care records.
Minor issues were found with the management of people’s medicines. We have made a recommendation about the management of medicines.
People were supported by staff who had been appropriately assessed as safe to work with vulnerable adults and understood their responsibility to report any concerns.
People and their relatives told us staff wore Personal Protective Equipment (PPE) and safe infection prevention and control practices were followed.
People were supported by staff who were skilled and trained to carry out their role. Staff told us they were well supported through supervision and team meetings.
People were supported to access a balanced and healthy diet, where this formed part of their support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they were supported by kind and caring staff that respected their privacy and dignity.
People and their relatives were involved in planning and reviewing their care and support. People were supported by staff who knew them well and provided support in line with their preferences and choices.
The service had systems in place to monitor the quality and safety of the service, however these did not identify the minor issues we found during the inspection. The management team sought the views of people that used the service and people and their relatives spoke positively of the management team and the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection. This service was registered with us on 31/03/2020 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.