Richmond Village Cheltenham DCA

Updated 15 July 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

Richmond Village Cheltenham DCA is a domiciliary care agency. It provides personal care to people living in their own apartments, which are contained in the Richmond Village Cheltenham village. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for domiciliary care. This inspection looked at people's personal care and support.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave a short period of notice for the inspection to ensure that people and their relatives would be available to be contacted by the inspection team via telephone and that the registered manager would be available during the inspection. Inspection activity started on 25 May 2021 when we started the inspection for Richmond Village Cheltenham (the care home which is contained within the same care village) and concluded on 26 May 2021.

What we did before the inspection

We reviewed all the information we had received about this service since the service became registered. This included information of concern, information provided by the provider and feedback from commissioners of the service and involved healthcare professionals. We used all of this information to plan our inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with one person and three people’s relatives. We spoke with two members of staff which included, one care worker and the registered manager. We reviewed a range of records. This included four people’s care and risk assessments and associated records. We reviewed a variety of records relating to the management of the service, including policy and procedures.

Following the inspection

We spoke with one person’s relative and reviewed further information we received from the registered manager in relation to the service.

Updated 15 July 2021

Richmond Village Cheltenham DCA provides domiciliary care and support for people who live in their own apartments within the Richmond Village Cheltenham building. At the time of this inspection there were four people living at the service who received care and support.

Richmond Village Cheltenham DCA is part of a care village, which also includes a care home. The care village has facilities included an activities room, a restaurant, gym and wellness facilities. There is also a roof top garden as well as large garden that people can enjoy.

People’s experience of using this service and what we found

People felt safe and at home at Richmond Village Cheltenham DCA and spoke positively about the care and support they received. Relatives had peace of mind regarding their loved one’s care.

The service worked collaboratively alongside Richmond Village Cheltenham (a nursing care home). The services worked to provide a pathway of care which supported people to stay within the village when their needs changed. The service worked alongside healthcare professionals to reduce unnecessary hospital admissions.

Care staff understood people’s needs and how to assist them to protect them from avoidable harm. Clear and concise person-centred care plans and risk assessments were in place, which provided staff with clear guidance on how to support people and support them with their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who had been trained and supported to meet their needs. People and their relatives spoke positively about the caring nature of staff and the care and support they provided.

People and their relatives received care and support from a consistent staffing team. Staff spoke positively about the time and support they received and how this promoted person centred care.

People were supported by staff, who were training to meet their individual needs. Staff spoke positively about the support they received from the registered manager and provider.

People and their relatives were informed of any changes and were involved in their loved ones care and support.

The service had infection control processes and systems in place to reduce the risk of people contracting COVID-19.

People, their relatives and staff spoke positively about the registered manager and the management of the service. The registered manager and provider had systems in place to assess and monitor people’s health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 March 2020 due to a change in ownership. This is the first inspection.

Why we inspected

This was a planned inspection based on the service being newly registered.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.