We carried out a review of the data available to us about Presanne Care Consultancy Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Presanne Care Consultancy Ltd, you can give feedback on this service.
Presanne Care Consultancy Ltd is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people were receiving personal care and a third person was in hospital.
People’s experience of using this service and what we found
People told us they felt safe and comfortable with the staff in their own homes. Risks to people had been recorded and managed. Where a risk to one person had not been identified, a risk assessment and care plan were put in place straight away to mitigate the risk. Staff had been recruited safely and there were enough staff to care for people safely and meet their needs. Staff understood and followed good infection control practice.
Staff had completed an induction and mandatory training. Competency was monitored through spot checks and regular contact via phone calls. People gave their consent before staff provided support. Staff supported people with food and drink and to access healthcare services to live healthier lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt respected and cared for by staff. Staff had a caring attitude and treated people like they would their own family member. People and their relatives felt involved in and listened to about the care provided and were able to express their views and opinions. Staff understood how to treat people with dignity and encourage them to maintain their independence.
People’s needs and choices were recorded and assessed to ensure they could be met. Staff took time to get to know people and understand the support they needed. Information about how to give feedback and make a complaint was provided to people. People told us they had no cause to complain but felt confident to do so.
The registered manager was approachable and open and sought feedback from people and staff. People and staff spoke highly of the registered manager and felt the service was well managed. The registered manager had good oversight of the service and was developing a quality assurance system. The registered manager worked with other professionals and was keen to develop themselves and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 28 July 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the timescales for unrated services.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.