We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.About the service
Turning Point- Staffordshire Learning Disabilities Supported Living is a supported living service. They were providing personal care to 39 people at the time of the inspection. The service supports adults with learning disabilities and autism.
People’s experience of using this service and what we found
Right Support
Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life. People’s needs were assessed, and care plans were developed with their input and their relatives. Risks to people’s safety were considered and clear guidance was put in place to support staff. People were supported by enough staff who had received training and were deemed competent to complete specific tasks. People were supported to have maximum choice and control over their lives. Staff supported people to maintain relationships that were important to them and engage in activities they enjoyed.
Right Care.
People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People’s health needs were well supported, and people’s medicine was safely managed. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs.
Staff had access to protective personal equipment (PPE) to limit the risk of infection. Staff knew how to ensure people had access to a healthy diet. People were protected from the risk of harm by staff who had been trained in recognising the signs of potential abuse.
Right culture
People, their relatives and staff were confident raising concerns. They were given the opportunity to comment on the organisation and told us they felt listened to. The provider could evidence that lessons were learnt when things went wrong. The provider also carried out regular audits and shared best practice amongst the staff team. Managers worked with outside agencies to support people to achieve their goals and maintained good oversight of the progress people made.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good. (Published on 9 November 2019.)
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. This was a planned comprehensive inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.