We carried out a review of the data available to us about Ladyville Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ladyville Lodge, you can give feedback on this service.
Ladyville Lodge is a care home for older people who have nursing or dementia care needs. It is registered to accommodate and support up to 38 people. At the time of the inspection, 31 people were living at the home. The home has two floors with adapted facilities and en-suite rooms.
People’s experience of using this service and what we found
People told us they felt safe in the home. However, the home required some maintenance work, such as repairs to windows, doors and outdoor disposal areas, to ensure it was fully safe. The provider was aware of this and had plans in place for works and renovations to be carried out.
Medicines were managed and administered safely. Risks to people’s health were assessed and managed. There were appropriate numbers of staff and safe recruitment procedures were in place. Infection prevention and control procedures ensured the risk of infections spreading was minimised. Accidents and incidents in the home were reviewed to prevent re-occurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were trained and developed to maintain their skills so people could be supported effectively. People were provided with food and drink they preferred to maintain a balanced diet. The provider worked well with health professionals and other agencies to ensure people’s health and wellbeing were maintained.
Staff were kind and respectful towards people. People’s equality and diversity characteristics were understood. People were supported to keep in touch with family and friends to avoid social isolation. There was an activities programme for people to keep them engaged and staff spent time with people at other times.
People received care and support that was personalised for their needs and preferences. Their communication needs were assessed and met by staff. People and relatives were involved in how the service was managed. Complaints were investigated by the management team.
Quality assurance systems were in place to identify shortfalls and take prompt action to ensure people always received safe care. The registered manager carried out audits to ensure procedures were being followed. The provider was meeting regulatory requirements and notifications of incidents were submitted to us.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 3 March 2020 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 15 December 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.