Archived: Crossroads Together Greater Manchester

Crossroads Together Greater Manchester is a specialist voluntary organisation providing practical and emotional support to carers who are supporting adults and children with care needs. Care workers visit people’s houses so the carer can have a break from their caring responsibilities.

The office is based in Bolton. At the time of the inspection there were 198 people using the service, 161 of whom were receiving personal care . Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The service had systems in place to help safeguard people from the risk of abuse. Risks were assessed, monitored and records updated as required. Medicines were managed safely and staff completed medicines training. Infection control and prevention measures were in place.

Staff files evidenced people were recruited safely. There were sufficient staff to ensure people’s needs were met effectively. Staff completed a thorough induction and were supported through an on-going training programme.

Thorough assessments of people’s needs were in place. Care plans were reviewed regularly to ensure people’s information remained current. People were supported, where required, with nutritional and hydration needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were extremely positive about the way they were supported and how their dignity was respected. Support was provided for people to be as involved with their care and support as possible. People’s communication needs were recorded and adhered to. Many people were taken out to activities they enjoyed, as part of their support plan.

The provider promoted a positive, inclusive and person-centred culture. Quality performance was regularly monitored to help ensure high standards were maintained. Notifications about serious incidents were submitted to the CQC as required. Complaints were recorded and addressed in an appropriate and timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 May 2020 and this is the first inspection.

Why we inspected

This was a planned inspection to look at all five domains and to rate the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.