Pennine Care Centre

Updated 24 July 2024

Date of assessment: 1 August to 12 September 2024. We found 3 breaches of the legal regulations relating to safe care, dignity and governance. We found some improvements were required for the management of safety incidents, safeguarding and care plans and risk assessments. Meals were not always in line with the provider’s expectations of quality, and we found some areas of the home were not clean and some kitchen processes not followed. Records were not always accurate, and audits and checks were not always effective at identifying areas for improvement. People had not always had their rights to privacy and dignity respected. Governance systems and audits had not yet shown sustained improvements in the quality and safety of people’s care. Not all relevant events had been notified to the Care Quality Commission. However, people were involved in their care and supported to work towards achieving their aims and their independence was promoted. There were enough staff to meet people’s needs and medicines practices were in line with good practice guidelines. We have asked the provider for an action plan in response to the concerns found at this assessment. This inspection was in response to receiving a number of whistleblowing and safeguarding concerns. Some safeguarding investigations were in progress, and other new incidents identified at the time of our assessment. In addition, one specific incident, previously notified to the Care Quality Commission, whereby a person alleged they were harmed whilst staff assisted them to transfer was subject to a criminal investigation at the time of writing this report. As a result, this inspection did not examine the circumstances of the incident. However, the information CQC received about the incident indicated possible concerns about the management of moving and handling risks. This inspection examined those risks.

Updated 24 July 2024

People felt staff would help them resolve any issues they had and told us they received the support they needed, including any support with their medicines. People felt their home was a safe and clean environment and they did not feel they were unnecessarily restricted. People told us they felt staff managed any risks associated with their care safely. One person told us they felt the food could improve however, they told us they had enjoyed meals on other days. People told us they were given enough to drink. People and when appropriate, their relatives, told us they were involved in planning people’s care. People said they had access to a GP when needed. People told us staff were kind and caring and their choices were respected. People felt staff knew them well and promoted their independence. People told us staff were able to respond to any immediate needs they may have quickly. People told us they had felt listened to if they had raised any issues with staff or leaders.