About the service All Health Care Services Limited is a domiciliary care service providing personal care to people who live in their own homes. At the time of the inspection the service was supporting seven people. All of these people were being supported for end of life care.
People’s experience of using this service and what we found
The systems and records in place needed to be developed further to ensure they demonstrated how the quality of the service was monitored.
People were supported by staff that understood their individual needs and had been trained and understood how to protect people from abuse. People received their medicines when they needed them and had access to healthcare professionals where required. Systems were in place to reduce the risk of infection.
People received a consistent and reliable service from staff who were described as caring, friendly and supportive. Staff felt supported in their role and had access to information to guide them in their role. People and relatives told us they were happy with the service provided, and they knew who to contact if they had any concerns. Feedback was actively sought about the quality of the care being provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection - This service was registered with us on 12/03/2020 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.