INNOVATIVE SUPPORT LTD

Updated 3 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in a number of ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service since it was registered in April 2022. We used all this information to plan our inspection.

During the inspection

We spoke with 1 person who used the service to obtain their views on the care they received. We spoke with 4 staff, including the registered manager, care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of documents. This included the care plan for 1 person, 4 staff files in relation to their recruitment and various other documentation relating to the running of the service, such as training and supervision records and audits.

Updated 3 May 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not provide care or support to anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

About the service

INNOVATIVE SUPPORT LTD is a domiciliary care agency providing personal care to younger adults who may have a learning disability or autistic spectrum disorder or who need support with their mental health issues. At the time of our inspection 1 person was using the service.

People’s experience of using this service and what we found

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access their local community to feel included within society and to participate in activities they enjoyed. Staff were supported with appropriate training to provide them with the skills and knowledge to provide good care to people. Consent to care was requested from people and staff engaged with them to enable them to make informed decisions.

Right Care:

People were kept safe while using the service and managers ensured staff were present at all times. Staff understood their safeguarding responsibilities and people received care from staff who had been recruited in line with the providers policy. People received care from a staff team who were kind and patient and truly wanted to help people have a better life. Staff were respectful of people's individual needs and how to support them in a way that respected their privacy and dignity. Staff did not discriminate against people who used the service, and all were welcome to use the service at INNOVATIVE SUPPORT LTD. People's care plans were personalised, and the management team told us they worked with people and their professional network to find the best way to support people.

Right Culture:

The registered manager and nominated individual were focused on providing a quality service for people to ensure they were not excluded from society and could live their lives in the best way possible. Managers at the service were available and encouraging to their staff team. They provided plenty of opportunities for staff to discuss any concerns they may have and to talk about what was working well with people's care and how to improve it. Feedback from staff and people was important to the service to help them develop the care provision for people and to support staff where needed. Quality systems were in place to monitor the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 April 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.