We carried out a review of the data available to us about Nurse Plus UK - Plymouth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nurse Plus UK - Plymouth, you can give feedback on this service.
Nurse Plus UK Plymouth (thereafter called Nurse Plus) is a domiciliary care agency which provides support and personal care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 63 people were receiving a regulated activity from the service.
People’s experience of using this service and what we found
Staff received training in safeguarding and knew what actions to take to protect people from the risk of avoidable harm. Safe recruitment processes were in place, staff competency was regularly checked to ensure people received safe care.
People’s care and support was planned in partnership with them and risk assessments were reflective of their needs and updated accordingly. People’s medicine administration records were up to date and regularly reviewed to ensure people received their medicines as prescribed. People were supported by staff who were kind and caring.
Although, people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; and the policies and systems in the service supported this practice. We have made a recommendation in relation to assessing people’s needs.
The provider had implemented a number of checks and audits of the service to oversee the quality of care provided. People were asked for their feedback about the quality of service and this was used to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at the previous premises was good (published on 06/10/2018). The service remains rated good.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.