We carried out a review of the data available to us about Guardian Homecare (The Courtyards) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Guardian Homecare (The Courtyards), you can give feedback on this service.
Guardian Homecare (The Courtyards) is a domiciliary care service providing personal care to people living in a new purpose built extra care housing setting. Staff are available on site over a 24 hour period to support people. At the time of the inspection 16 people were receiving care and support from the service.
People’s experience of using this service and what we found
People told us they felt safe and staff knew what to do if abuse was suspected. Evidence of safeguarding investigations were seen. Individual risk assessments had been completed. The management confirmed one person’s risk assessments had been reviewed to ensure it reflected their current need. Medicines were managed safely and actions had been taken to investigate any gaps. The management confirmed all medication records had been checked to ensure they have been signed by two staff. People were complimentary about the staff, the staff had been recruited safely. Staff were wearing personal protective equipment, appropriate policies and guidance was available.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us consent was sought from them, and deprivation of liberty applications had been submitted. People’s needs had been assessed and professionals had been involved where appropriate. Most people told us the staff had the knowledge and skills to meet people’s needs. People were supported with their meals and drinks. People were supported in a new purpose built building with a range of communal areas. People received good care, people and their relatives were complementary about the service provided. People were involved in decisions and choices about the care they received.
No complaints had been received and positive feedback was seen. Care plans had been developed and contained information about how to support people’s needs. People were supported with their communication. Activities were available to people, and engagement with the wider community was supported.
Feedback was sought from people and we saw team meetings had taken place recently. People were confident in the management of the service and staff understood their roles and responsibilities. Audits were taking place and information, policies and guidance was available to support the delivery of care to people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 March 2020 and this was the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.