Churchill House

Churchill House a residential care home providing accommodation and personal care to up to a maximum of 14 people. The service accommodates 14 people across two interconnected houses, each of which has separate communal facilities such as kitchen, lounge and bathrooms. At the time of our inspection there were 10 people using the service.

People's experience of using this service and what we found

People told us they felt safe and were happy living at the service. They told us staff were caring and kind, and the home was clean and furnished to meet their needs. People's risk assessments and the service's health and safety processes which included fire safety and infection prevention and control protocols ensured people lived in a safe environment. There were systems to ensure staff were safely recruited, trained and supported to provide effective care.

Care plans were tailored to people's individual needs ensuring their preferences, wishes and equality characteristics such as ethnicity, faith and gender. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us the food provided was good. They said they knew how to make a complaint. The management was open to ideas and welcomed feedback from stakeholders as part of their quality assurance system. The registered manager audited various aspects of the service to ensure people received safe care. Staff worked in partnership with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 April 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.