HMP Frankland

Updated 19 December 2023

HMP Frankland, near Durham, is a Category A high security prison, accommodating approximately 840 adult men. The prison is operated by HM Prison and Probation Service.

Spectrum is the health provider at HMP Frankland. The provider is registered with the CQC to provide the following regulated activities at the location: Treatment of disease, disorder or injury and Diagnostic and screening procedures.

Our last inspection was in November 2022. The inspection report can be found at: https://www.cqc.org.uk/location/1-8566841374

Updated 19 December 2023

We carried out an announced focused inspection of healthcare services provided by Spectrum Community Interest Company (CIC) at HMP Frankland on 30 November 2023.

Following our last desktop inspection in November 2022, we found that the quality of healthcare provided by Spectrum at this location required improvement. We re-issued a Requirement Notice in relation to Regulation 16, Receiving and Acting on Complaints, of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The purpose of this focused inspection was to determine if the healthcare services provided were meeting the legal requirements of the Requirement Notice that we issued in December 2022.

At this inspection we found that the required improvements had been made and the provider was meeting the requirement for Regulation 16, Receiving and Acting on Complaints.

We do not currently rate services provided in prisons.

At this inspection we found:

• Systems and processes were effective in monitoring and managing responses to complaints.
• Staff thoroughly investigated and provided quality responses to complaints.
• Staff had received training in responding to complaints.
• Complaints were responded to in line with the provider’s complaints policy.
• Managers shared learning with staff and used data effectively to improve the service.