Eden Ivy Care Ltd

Eden Ivy Care Ltd is a domiciliary care service providing personal care and support to people living within their own homes. Not everyone using Eden Ivy Care Ltd may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing care and support to 42 people.

People’s experience of using this service

People and their relatives spoke positively about the service they received. Safeguarding policies and procedures were in place and staff had a good understanding of them. Safe recruitment checks took place before staff started work. There were enough staff to meet people’s needs appropriately. Risks to people were assessed and there were systems in place that ensured medicines were managed safely. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs and wishes were completed and reviewed. People received support to maintain good health and to access services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and who understood their diverse needs. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.

There were systems in place that provided oversight and good management of the service to monitor the quality of care that people received. The service worked in partnership with health and social care professionals. People’s views were taken into account and the provider used feedback to help drive service improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 November 2021).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Eden Ivy Care Ltd is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to people living within their own homes. Not everyone using Eden Ivy Care Ltd receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to approximately 30 people.

People’s experience of using this service

People and their relatives spoke positively about staff and the registered manager. They told us they were happy with the service they received. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Robust recruitment checks took place before staff started work and there were enough staff to meet people’s needs. Risks to people were assessed to ensure their needs were safely met. Medicines were managed and administered safely. The service had procedures in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and caring, respected their privacy and dignity and promoted their independence. Staff understood people's diverse and cultural needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.

There were effective systems in place to assess and monitor the quality of service that people received. The service worked in partnership with key organisations to plan and deliver an effective service. The provider took people’s views into account and used their feedback to improve the service. The provider worked well with health and social care professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since the provider registered with the CQC.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.