We carried out a review of the data available to us about Invicta Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Invicta Court, you can give feedback on this service.
Invicta Court is registered to provide nursing, personal care and accommodation for 75 older people and people living with dementia.
At this inspection there were 39 people living in the service. The accommodation was on three self-contained floors with a central kitchen and laundry service. The ground floor was reserved for people who needed residential care. People who needed nursing care were accommodated on the second floor. The top floor was about to be opened for people living with dementia.
People’s experience of using this service and what we found
A person living in the service said, “The staff are wonderful to me and I needn’t have worried at all about coming here.” A relative said, “The service is indeed very good and I can see my mother is settled and among friends.”
People were safeguarded from the risk of abuse and received safe care and treatment. Medicines were managed correctly in line with national guidance. Enough staff were on duty and safe recruitment practices were followed. Lessons were learned when things went wrong and infection was prevented and controlled. People received joined-up care when moving between services and medical attention was promptly sought when necessary.
People’s care needs and preferences were assessed before they moved in. Staff had received training and had the knowledge and skills they needed. People were supported to eat and drink safely and to have a balanced diet.
People and their relatives were involved in making decisions about the care provided. There was a full calendar of social events. Complaints were managed and quickly resolved. People received compassionate and thoughtful end of life care.
Quality checks ensured people received the care they needed. There was an open culture and staff were supported to work as a team. The registered manager understood the duty of candour requiring the service to be open and honest when things go wrong. The service worked in close partnership with other agencies including local health care providers and commissioners.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The service was registered with us on 24 March 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service is registered with us.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.