Archived: Marham House Care Home

Marham House Care Home is a residential care home providing personal care to 54 people at the time of the inspection. The service can support up to 66 people that are older, adult and or living with dementia. The newly designed care home accommodates people on three floors, each known as a community as they have their own living spaces and communal areas. There was safe appropriate outside space being developed.

People’s experience of using this service and what we found

People spoke highly of the care and support they received. Two areas were positively mentioned by people. This was the lifestyle support team who developed and enabled people to lead meaningful lives and have social interactions through a wide variety of events, exercise classes and activities. The second was the quality of food that people enjoyed. One person said, “The food is very, very good. I enjoy all my meals and everything they offer.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring, respectful and competent staff who made them feel safe.

Management of the service was competent and involved in everyday events within Marham House. The new service had opened at the beginning of the national lockdown during a global pandemic. Despite this they had set up effective systems and services for people that were reflective and willing to respond to change and learn from feedback. The culture was positive and open. Staff spoken with were valued and well supported and enjoyed their jobs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23/03/2020 and this is the first inspection.

Why we inspected

This was a planned inspection to rate the service following registration.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service and take action as appropriate.