We carried out a review of the data available to us about Redleif Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Redleif Care, you can give feedback on this service.
Redlief Care provides personal care to people living in their own homes and within a supported living setting called Redlief House in Yeovil. Not everyone supported by the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to seven people.
People’s experience of using this service and what we found
There was a person-centred culture in the service. The whole team sought to ensure they were delivering care in a way that suited each person. People who received care described the impact of receiving this care. One person told us, “They are excellent. I have had a really good experience.” A relative commented that their loved one was always “treated as an individual”.
People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt safe with staff coming into their homes and rooms to support them. Staff knew how to recognise and report any safeguarding concerns. Risks were assessed and managed and people told us that they were supported safely by the staff. One relative told us, “We have no worries about safety.”
People received safe support with their medicines and were enabled to take control of their own medicines whenever possible. Guidance was put in place during our visit to further reduce risk and ensure clarity for staff about when people should take medicines that they did not always take. This included medicines for pain and anxiety. Staff knew people well and understood when these medicines were needed.
People were supported by staff who understood how to reduce the risks associated with communicable diseases. Staff were confident explaining their use of personal protective equipment (PPE) and the people and relatives told us staff always wore PPE appropriately.
People received their care from a consistent, and committed, team of staff who knew them well and understood their needs and preferences. People, and their relatives, told us staff got to know people well and provided support at appropriate times.
Staff felt very well supported and trained to ensure they had the skills to provide safe, effective and respectful support. They told us they were supported to develop their skills and knowledge. An enhancement was made to the recruitment process during our inspection.
People's needs were assessed before the service began to provide care and support. This ensured that the service was able to meet people’s needs. The assessment process included people’s aspirations and preferences and this informed a clear care plan outlining how staff should deliver care.
There was an open culture within the staff team that maintained a focus on supporting people to achieve the outcomes they had identified as important to them. People, relatives and a professional were very complimentary about the management and staff team.
Oversight was in place to monitor the quality and safety of the service. These systems were being developed to meet the needs of the growing service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 May 2020 and this is the first rating inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Redleif Care provides a domiciliary care service to people who live in their own homes. The service was registered in May 2020 and is still being developed. The registered manager and nominated individual, who will be referred to as the provider throughout the report, are based at the agency's office. As well as making day to day business decisions they also, along with the one staff member they employ, deliver care.
The service is classed as a small agency which means it provides support with personal care to no more than 100 people. At the time of this inspection the agency was providing support to 5 people. However, during the inspection we established no one using Redleif Care received a regulated activity of personal care. This meant we did not have enough evidence to rate this service.
CQC only inspects the service received by people provided with 'personal care;' help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff that were caring and treated them with dignity and respect. Staff understood the needs of the people they supported well and knew them as a person. Feedback we received from people’s relatives and healthcare professionals was positive.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who had the skills and knowledge to meet their needs. Staff felt supported by the registered manager. Staff understood their role and received appropriate training that supported them in their roles.
Since 2016 onwards all organisations that provide publicly funded adult social care are legally required to follow the Accessible Information Standard [AIS]. The standard was introduced to make sure people are given information in a way they can understand. The registered manager was aware of the AIS and ensured information was shared in an accessible way.
The registered manager had ensured all relevant legal requirements, including registration and safety obligations, had been complied with. The registered manager had a clear understanding of their role and responsibilities. This was evident to us throughout the inspection, the system in place were robust and positioned them well for when they start taking packages that include delivering a regulated activity of personal care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 27/05/2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the provider being newly registered, and in line with the CQC inspection methodology.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.