We carried out a review of the data available to us about Mitender Care-Croydon on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mitender Care-Croydon, you can give feedback on this service.
At the time of the inspection, the service did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Mitender Care Limited Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. for the service provides support to older people with dementia, learning disabilities or autistic spectrum disorder and Children. At the time of this inspection there were 4 people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
Right Support:
People and relatives we spoke with gave positive feedback about the care they received. A relative told us, "I would recommend them to other people that are looking for a good service for [people]. They communicated well; the staff build up relationships with [people]. Staff care about what they are doing, and they give 100% when they visit my [relative].”
People who used the service were appropriately assessed before their support began. The service worked with People’s relative to ensure the service could be meet their needs safely. People told us that they felt safe in the care of the provider.
Right Care:
There were sufficient staffing levels to meet people's needs and the provider carried out robust recruitment checks to ensure that staff were recruited safely. The service took appropriate steps to help prevent the spread of infections. Accidents and incidents were reviewed to help prevent their re-occurrence. Medicines were managed in a safe way.
People and relatives told us they were treated with kindness and their privacy was respected by staff. They were supported to express their views and were involved in making decisions about their support with family help. People’s care plan was detailed and kept up to date to ensure they received effective care and support.
Right Culture:
People’s relative’s spoke positively about the management team and staff. One relative told us, “My [relative] receives good care by trained staff. Staff understood how to support my [relative] and they are always happy for me to give advice if needed.”
Staff told us that the registered manager promoted an open culture and had a clear vision about the service and the support they delivered to people. The service carried out a range of audits to ensure a good quality service was provided.
People who used the service was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us 20 May 2020 and this is their first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Mitender Care Limited Ltd on our website at www.cqc.org.uk.
Follow up We will continue to monitor information we receive about the service, which will help inform when we next inspect.