3 Ferrers Drive

Updated 24 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

3 Ferrers Drive is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This was an unannounced inspection.

What we did:

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. We also considered the last inspection report and information that had been sent to us by other agencies.

During the inspection visit, we talked to five people who used the service and we spoke with three relatives on the telephone. In addition, we interviewed three staff members. This included the registered manager and two care and support workers.

We looked at the care and medication records for four people who used the service and we undertook a tour of the premises. We also examined records in relation to the management of the service such as staff recruitment files, quality assurance checks, staff training and supervision records, safeguarding information and accidents and incident information.

Updated 24 May 2019

About the service: 3 Ferrers Drive is a registered care home and provides accommodation and support for up to five people living with learning disabilities. There were five people living at the service when we visited.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

¿ People using the service felt safe. Staff had received training to enable them to recognise signs and symptoms of abuse and they felt confident in how to report these types of concerns. People had risk assessments in place to enable them to be as independent as they could be in a safe manner. There were sufficient staff with the proper skill mix on duty to support people with their needs and keep them safe. Effective and safe recruitment processes were consistently followed by the provider. Medicines were managed safely.

¿ Staff had the right skills, experience and support to meet the needs of people who used the service. People were supported to maintain a healthy weight and were provided with a balanced diet with a choice of meals that they had chosen. Staff knew how to recognise changes in people's health and well-being. People were supported to access healthcare services. The premises met the needs of people and provided a safe, comfortable and homely environment. Staff followed the principles of the Mental Capacity Act 2005 and associated Deprivation of Liberty Safeguards.

¿ Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People and relatives, where appropriate, were involved in the planning of people’s care and support. People were treated with dignity and respect and their independence was promoted.

¿ Staff supported people to enjoy a range of activities which reflected people's individual interests. Staff worked together with the registered manager to ensure people's care was continually monitored, reviewed and reflected people’s changing needs. People were encouraged to share their thoughts and ideas for their care. People and their relatives knew how to complain. There was a complaints procedure in place which was accessible to all.

¿ People and staff felt supported by the registered manager. The provider had effective systems and processes in place to ensure the quality and safety of service.

Rating at last inspection: Good (report published 18 May 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk